Return and Refund Policy
Return & Refund Policy
At Zuladi Jewelry, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
-
You may request a return within 14 days of receiving your order.
-
Items must be unused, unworn, and in their original condition, including original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned or refunded:
-
Items that have been used, worn, or damaged
-
Sale or discounted items
-
Customized or personalized products
-
Gift cards
Return Process
-
Contact us at info@zuladijewelry.com within 14 days of delivery.
-
Provide your order number and reason for return.
-
Once approved, we will send you return instructions.
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed back to your original payment method within 5–7 business days.
-
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or full refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact us at:
info@zuladijewelry.com